Risk Management Services Department

Ken Canning, Director, Risk Management Services

Develops insurance and risk management programs that best meet the overall insurance needs of Vermont municipalities. Oversees all Risk Management Services staff.

Email: kcanning@vlct.org

Kelley Avery, Benefit Program Administrator

Serves as liaison with Health Trust business partners regarding contracts, eligibility, billing, and reporting. Administers the Unemployment Insurance Trust.

Email: kavery@vlct.org

Gail Barrett, Clerical Assistant

Provides clerical support to Risk Management Services Department. Occasionally assists other departments with approval of RMS Director.

Email: gbarrett@vlct.org

Ione Minot, Marketing Specialist

Assists Risk Management Services with communications media and informational materials that describe VLCT services to its members and the public.

Email: iminot@vlct.org

David Sichel, Deputy Director, Risk Management Services

Responsible for long-range planning for VLCT's risk programs, with particular emphasis on health trust programs.

Email: dsichel@vlct.org

Claims Division

Kelly Kindestin, Manager, Property and Casualty Claims

Oversees the Property and Casualty Section and shares general oversight of the PACIF Claims Division with Manager, Workers' Compensation Claims. Handles and negotiates complex property and liability claims.

Email: kkindestin@vlct.org

Peggy Tucker, Manager, Workers' Compensation Claims

Oversees the Workers' Compensation Section and shares general oversight of the PACIF Claims Division with Manager, Property and Casualty Claims. Handles and negotiates complex workers' compensation claims.

Email: ptucker@vlct.org

Patricia Boyle, Claims Representative, Workers' Compensation Section

Handles PACIF workers' compensation medical-only claims.

Email: pboyle@vlct.org

Kathi Chaloux, Senior Claims Representative, Workers' Compensation Section

Handles PACIF workers' compensation claims.

Email: kchaloux@vlct.org

Trisha Clark, Administrative Assistant, Claims

Provides administrative support to both the Workers' Compensation and the Property and Casualty Claims Sections of the Claims Division.

Email: tclark@vlct.org

Peggy Gates, Claims Representative, Workers' Compensation Section

Handles PACIF workers' compensation medical-only claims.

Email: pgates@vlct.org

Susan Masters, Claims Representative, Property and Casualty Section

Handles PACIF auto, crime, liability and property claims.

Email: smasters@vlct.org

Terri McAdams, Senior Claims Specialist, Property and Casualty Section

Handles PACIF auto, crime, liability and property claims.

Email: tmcadams@vlct.org

Mike Ortega, Claims Representative, Property and Casualty Section

Handles PACIF auto, crime, liability and property claims.

Email: mortega@vlct.org

Member Relations Division

Larry Smith, Manager, Member Relations

Manages customer relations, marketing, membership retention and development for VLCT PACIF, VLCT Health Trust, and VLCT Unemployment Trust. Also covers the municipalities of Barre Town, Barre City, Colchester, Hartford, Rutland City, and South Burlington.

Email: lsmith@vlct.org

Tanya Chambers, Senior Member Relations Representative

Helps VLCT Risk Management Services members understand and use VLCT's employee benefits services.

Email: tchambers@vlct.org

Pam VanDeursen, Senior Member Relations Representative

Helps VLCT Risk Management Services members understand and use VLCT's employee benefits services.

Email: pvandeursen@vlct.org

Safety and Health Promotion Division

Joseph Damiata, Manager, Safety and Health Promotion

Manages the safety and health promotion (wellness) programs of VLCT PACIF and the VLCT Health Trust.

Email: jdamiata@vlct.org

Jim Carrien, Loss Control Trainee/Administrative Assistant, Risk Management Services

Serves as loss control trainee; provides administrative support for RMS management and the Safety and Health Promotion Division.

Email: jcarrien@vlct.org

Heidi Joyce, Senior Health Promotion Consultant and VLCT Wellness Coordinator

Provides on-site wellness programs and training.

Email: hjoyce@vlct.org

Chris LaBerge, Senior Loss Control Consultant

Provides loss control service to PACIF members in northwestern Vermont.

Email: claberge@vlct.org

Wade Masure, Senior Loss Control Consultant

Provides loss control service to PACIF members in southern Vermont.

Email: wmasure@vlct.org

Fred Satink, Loss Control Specialist

Provides loss control service to PACIF members in central and northeastern Vermont. Provides expertise in workers' compensation throughout the state.

Email: fsatink@vlct.org

Underwriting Division

Joseph Damiata, Manager, Underwriting

Plans, organizes, and directs the activities of the Underwriting Division.

Email: jdamiata@vlct.org

Vicky Abare, Associate Underwriter

Assists in research and analysis of the PACIF insurance program; analyzes risks, reviews and recommends coverage options.

Email: vabare@vlct.org

Susan Benoit, Associate Underwriter

Assists in research and analysis of the PACIF insurance program; analyzes risks, reviews and recommends coverage options.

Email: sbenoit@vlct.org

Pam Fecteau, Senior Underwriter

Assists in administering the underwriting function for VLCT PACIF; provides technical underwriting consultation.

Email: pfecteau@vlct.org

Denise Ricker, Underwriting Assistant

Provides a wide range of technical and administrative services to assist in underwriting and general administration of the RMS Department.

Email: dricker@vlct.org